Privacy policy

At Whiskers & Blooms, your privacy is critically important to us. This Privacy Policy describes how we collect, use, and safeguard your Personal Information when you interact with our website, Hello Kitty Whiskers & Blooms

Information Collection

When you visit our Site, we gather certain details about your device and your interaction with the Site. This information is necessary to facilitate your purchases and improve your browsing experience. Additionally, should you contact our customer support, we may collect further information. Personal Information, as referred in this policy, signifies any data that can uniquely identify an individual. Here's a breakdown of what we collect and why:

Device Information

This includes data such as the version of your web browser, IP address, time zone, cookie information, the pages or products you view on our Site, your search terms, and your interaction with the Site. We collect this information automatically when you access our Site, using technologies such as cookies, log files, web beacons, tags, or pixels. This data helps us to optimize our Site by performing site usage analytics and ensuring the Site loads correctly for you. For business purposes, this information is shared with our processor, Shopify.

Order Information

We collect details like your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This information is necessary for us to fulfill our contract with you, process your payment information, arrange shipping, and provide invoices and/or order confirmations. It also enables us to communicate with you, screen our orders for potential risk or fraud, and, if in line with your preferences, provide you with relevant information or advertising about our products or services. This information is collected directly from you and shared with our processor, Shopify, for business purposes.

Customer Support Information

This information is collected directly from you when you reach out for customer support. The purpose of collecting this data is to provide you with the necessary assistance.

Minors

Our Site is not intended for individuals under the age of 16, and we do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us fulfill our contracts with you. For instance, we use Shopify to power our online store. More details on how Shopify uses your Personal Information can be found at their privacy policy page: https://www.shopify.com/legal/privacy.

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We utilize Google Analytics to better understand how our customers use the Site. Further information on how Google uses your Personal Information is available at: https://policies.google.com/privacy?hl=en. You can opt-out of Google Analytics at: https://tools.google.com/dlpage/gaoptout.

Information about your use of the Site, your purchases, and your interaction with our ads on other websites are shared with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links provided:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We utilize your Personal Information to offer our services, which includes: offering products for sale, processing payments, shipping and fulfilling your order, and providing updates on new products, services, and offers.

Lawful Basis for Processing Personal Information

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent
• The performance of the contract between you and the Site
• Compliance with our legal obligations
• To protect your vital interests
• To perform a task carried out in the public interest
• For our legitimate interests, which do not override your fundamental rights and freedoms

Retention of Personal Information

Upon placing an order through the Site, we will maintain your Personal Information for our records unless and until you ask us to erase this information. For more details on your right of erasure, please refer to the 'Your rights' section below.

Automatic decision-making

If you are an EEA resident, you have the right to object to processing that is based solely on automated decision-making, which has a legal or otherwise significant impact on you. We currently do not engage in fully automated decision-making that has a legal or significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud.

Your rights

Under GDPR, if you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you wish to exercise these rights, please contact us.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

Cookies are small pieces of information that are downloaded to your computer or device when you visit our Site. They allow the website to remember your actions and preferences, enhancing your browsing experience. We use a variety of cookies, including functional, performance, advertising, and social media or content cookies. The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies can negatively impact your user experience, and parts of our website may become inaccessible.

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that as there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes to Our Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons.

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